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Terms and Conditions


ITEMS UNDER £8.00 WILL BE SENT BY ROYAL MAIL. (first class normal) £4.50



The royal mail signed for service gives a level of guarantee, for package delivery.

THE COURIER DELIVARY OPTION CARRIES INSURANCE FOR BROKEN ITEMS, If checked on delivery, either damages or shortages noted for before accepting the delivery. Details reported back to us within 24 hours

1 Definitions

1.1 “Seller” means 'T Box Teas'
1.2 “Buyer” means the Person or Company who buys or agrees to buy the Goods from the Seller.
1.3 “Conditions” means the Terms and Conditions of Sale set out in this document and any special terms and conditions agreed in writing by the Seller.
1.4 “Ship Date” means the date specified by the Seller when the Goods leave the Seller’s warehouse.
1.5 “Goods” means the articles which the Buyer agrees to buy from the Seller.
1.6 “Price” means the price for the goods excluding VAT.


2.1 These Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions including any terms or conditions which the Buyer may purport to apply under any purchase order confirmation of order or similar document.
2.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these conditions.
2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these conditions.
2.4 Any variation to these Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.


3.1 The Price shall be the price set out on the current Price List at the date of the transaction unless a special price has been agreed by the Seller in writing. The Price is exclusive of VAT which shall be due at the rate ruling at the date of the Seller’s invoice.
3.2 In the case of a Buyer with a current approved credit account payment of the Sales Invoice shall be due within 30 days of the date of the invoice unless special credit terms have been agreed by the Seller in writing in which case payment of the Sales Invoice shall be made within the terms agreed. In all cases where no approved credit account has been set up in the name of the Buyer the Seller shall not be bound to deliver the Goods until the Buyer has paid for them on or before the delivery by way of Card, Cash or Bank Draft or by way of Cheque if such an arrangement is previously approved and agreed by the Seller. Time for payment shall be of the essence.
3.3 Interest on overdue invoices shall accrue at a rate of 2% above bank base rate from time to time in force and shall be applied from the date when payment becomes due from day to day until the date of payment and shall continue to accrue at such a rate before any judgment.
3.4 If the Buyer fails to make any payment on the due date then without prejudice to any of the Seller’s other rights the Seller may:
3.4.1 suspend or cancel deliveries of any articles due to the Buyer; and/or
3.4.2 appropriate any payment made by the Buyer to each of the Goods (or Goods supplied under any other Contract with the Buyer) at the Seller’s own discretion; and /or
3.4.3 suspend or cancel any credit account; and/or
3.4.4 any legal costs incurred by the Seller or the Seller’s representative in pursuing payment of an overdue invoice shall be charged to the Buyer without exception and the Buyer shall pay for these costs.
3.5 The Seller shall be entitled to charge the Buyer the sum of £40 plus VAT in respect of each occasion that any cheque is not met on presentation.


4.1 The quantity and description of the Goods is as stated in the Seller’s Sales Note.


5.1 Delivery of the Goods shall be made to the Buyer’s address as specified by the Buyer. Where The Seller contracts out delivery of goods special instructions where appropriate will be given to the contracted carrier and the Goods will normally be delivered within 4 working days from the date of despatch from the Seller’s warehouse unless the Buyer requests Next Working Day Delivery which shall carry an additional charge to the Buyer and will vary in Accordance with the price prevailing at the time of the transaction but will be specified at the time of the Buyer placing the order. The Buyer shall make all arrangements necessary to take delivery of the Goods.
5.2 Goods sent non-palletised or ex-works shall incur a carriage charge and that charge will be the one prevailing at the time of the transaction and is specified on the Buyer’s current Price List; orders of a pallet volume shall not incur a carriage charge unless supplied ex-works.
5.2.1 Goods requested on Next Day Delivery, booking in or timed delivery may incur a supplement in accordance with the cost prevailing at the time of despatch.
5.3 The Seller shall not be liable for any loss or damage whatever due to failure by the contracted carrier to deliver the Goods (or any of them) promptly or at all.


6.1 The Buyer shall be deemed to have accepted Goods on delivery.
6.1.2 The Buyer shall inspect Goods on receipt of delivery and indicate on the carrier’s Proof of Delivery any loss or damage to the Goods. The buyer shall report all shortages or damages to the seller within 24 hours of delivery.
6.1.3 Where the Buyer has not been able to inspect the Goods on receipt of delivery* the Buyer must confirm the box count for shortages noting on the documents where necessary ‘shortages’ and carry out an inspection within 24 hours of receipt of the Goods and notify the Seller by email, telephone or fax of any defective or short delivery. *‘Damages’ must be noted on the carrier documents to validate any claim the seller will not entertain any claim where the buyer has signed for the goods as 'received in good condition'.
6.2 After acceptance of the Goods the Buyer shall not be entitled to reject goods which are not in accordance with the Contract.


7.1 The Seller warrants that the Goods will at the time of despatch from the Seller’s warehouse correspond to the description given by the Seller. All other warranties conditions or terms relating to fitness for purpose merchantability or condition of the Goods and whether implied by statute or common law or otherwise are excluded unless the Buyer notifies the Seller within 24 hours of receipt of the Goods of any loss or damaged items which were noted on the carrier documents when signing.
7.2 No claims will be entertained unless notified to the Seller within 24 hours from time of delivery and the delivering driver documents completed noting ‘damages’ or ‘short (the box count altered accordingly)’. If the Buyer leaves permission for goods to be left unsigned for, the Seller will accept no liability for losses or damages.
7.3 The Seller shall be under no liability whatever to the Buyer for any indirect loss and/or expense (including loss of profit) suffered by the Buyer arising out of a breach of this Contact by the Seller.


8.1 The Goods shall be at the Buyer’s risk as from receipt of delivery, unless the Buyer collects the Goods from the Seller’s warehouse in which case the Goods shall be at the Buyer’s risk from the moment they leave the Seller’s warehouse.
8.2 In spite of delivery having been made Title to the Goods shall not pass from the Seller until:
8.2.1 The Buyer shall have paid the Price plus VAT in full; and
8.2.2 no other sums whatever shall be due from the Buyer to the Seller.
8.3 The Seller shall be entitled to recover the Price plus VAT notwithstanding that Title in the Goods has not passed from the Seller.
8.4 Until such time as Title in the Goods passes from the Seller the Buyer shall upon request deliver up to the Seller such of the Goods as have not ceased to be in existence or resold. If the Buyer fails to do so the Seller may enter upon any premises owned, occupied or controlled by the Buyer where the goods are situated and repossess the Goods. On the making of such request the rights of the Buyer under Clause 8.6 below shall cease.
8.5 Until Title in the Goods passes to the Buyer in accordance with Clause 8.2 above the Buyer shall hold the Goods and each of them on a fiduciary basis as bailee for the Seller.
8.6 Notwithstanding that the Goods (or any of them) remain the property of the Seller the Buyer may sell the Goods in the ordinary course of the Buyer’s business at full market value for the account of the Seller. Any such sale shall be a sale of the Seller’s property by the Buyer on the Buyer’s own behalf and the Buyer shall deal as principal when making such sales. Until Title in the Goods passes from the Seller the entire proceeds of sale of the Goods shall be held in trust for the Seller and shall be at all material times identified as the Seller’s money


9.1 The Contract shall in all respects be construed and operate as an English Contract and in conformity with English Law.
9.2 The headings hereto shall not affect the construction hereof.

Web Site Privacy Policy

This privacy policy sets out how T Box Teas uses and protects any information that you give T Box Teas when you use this website.

T Box Teas is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

T Box Teas may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10/05/2012.

What we collect

If you decide to contact us we may collect the following information:

  • name and business name
  • contact information including email address
  • demographic information such as your postcode

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
  • We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please email us at for details.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.